Orders and Shipping
1. What payment methods are offered?
We accept online payment via Visa and Master Credit/Debit cards issued by banks as well as Paypal.
2. I do not own a debit nor credit card and I do not have a Paypal account, how else can i pay?
Should you wish to use other payment methods, kindly send us an e-mail at firstname.lastname@example.org and we will get back to you on other options.
3. Is it safe to use my credit card on your site?
4. What is Paypal?
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
5. How do I sign up for a Paypal account?
You can sign up for a PayPal account here.
Orders & Shipping
1. How do I place an order?
Ordering through our e-store couldn't be easier. Select your choice of item and the desired pack size to add to your shopping cart. Once you have completed the selection, go to Cart where you can view and/or modify your order before checking out. To place an order, click on “Proceed to checkout”. You will need to sign in with your account details or register as our e-store user.
After filling in your delivery address details, you will need to select your shipping option and will then be directed to our secure server to enter your card details. As soon as this is completed, you will receive an email confirmation and your order will be shipping out within 7 working days. Please make sure you have added our email address to your email safe list. Check your junk mail folder if you still haven't received any email confirmation from us.
2. What if the product I ordered is out of stock?
All items listed on our website are stocked and we monitor inventory levels and update our website constantly. In the unlikely event that we are unable to supply any item, you will be contacted immediately and be informed of the potential delay. At this stage, we would always offer you the option to revise or cancel your order with provisions of a full immediate refund.
3. How much do you charge for shipping?
Shipping is free for orders above $30 within Singapore but not available for P.O. Box or AFPN addresses. Otherwise, it is a shipping fee of $5 for orders less than $50 within Singapore. International orders will be charged a shipping fee for the respective country and weight. You have a choice of surface or air parcel shipping and the rates will be automatically configured for you to review when you check out.
4. When can I expect to receive my order?
For Singapore addresses, your order will reach you within 7 working days (or whichever shipping options you choose) upon your transaction completion. You will receive a shipping confirmation email once the order has been shipped, along with a package tracking number, with which you will be able to track your order.
We are currently NOT delivering to overseas addresses.
Returns & Exchange
1. Can I cancel or modify an order after it has been placed?
Once an order has been placed and payment is made, it can no longer be cancelled and no refunds can be made. Your order will be shipped as scheduled. A 20% processing fee will be charged if for some reason, we allow an order to be cancelled. If an order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame, we will refund the full amount paid.
2. What if there is a problem with my order?
We will gladly replace any item that is faulty or if we shipped you a wrong item by accident. In cases of return of a faulty item, it must be returned in its original packaging with any enclosed documentation within 7 days from date of delivery of your order.
If something is not right, let us know immediately. Please send us an email at email@example.com quoting your order number, your name and address, details of the product and the reason for return. We will then advise you on how to proceed with the return and item replacement. Please do not return goods without first informing us, since sometimes it may be that only technical advice is needed.
Should the product need to be returned, the customer will bear the return delivery charge to Essential Magnesium Singapore and we will pay the delivery charge to send the item back to the customer. Be sure your package is insured and prepaid. The item is your responsibility until it reaches us.
For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Goods returned should be in the same condition as when the complaint was first made or it will not be accepted for return.
Last modified: 31 August 2017